Hub for IOB Updates and Resources: Customers' Corner
Last Updated::26/03/2026
Customer Rights Policy
- Policy on Safe Deposit Locker Facility
- Cheque Collection Policy
- Compensation Policy
- Co-Lending Policy of Indian Overseas Bank
- Policy on Customer Protection - Limiting Liability of Customers in Unauthorized Electronic Banking Transaction
- Annual Review of Customer Rights Policy
- FAQ and Grievance Escalation Procedure on Policy on Customer Protection - Limiting Liability of Customers in Unauthorized Electronic Banking Transaction
- Policy on Collection of Dues and Repossession of Security
- UIDAI Data Privacy and Security Controls for Aadhaar Holders
- Doorstep Banking Policy
- Internal Ombudsman Policy
Knowledge
- Introduction of Continuous Clearing and Settlement on Realisation in Cheque Truncation System-Operational Guidelines
- Information to Customers - Concept of Overdues / SMA / NPA
- Citizen Charter
- Cyber Security Awareness
- Deceased Customer Claim
- Fees & Services
- FAQs on Ombudsman under NPS / APY
- Interest Rate for Retail Loans
- Interest Rates
- Information on Secured Assets Possessed Under The SARFAESI Act, 2002
- Lockers
- List of Designated Branches for Floating Rate Savings Bonds 2020 (Taxable)
- Repossession of Security
- Tax Saver Scheme
- Time Norms for Services Provided by the Bank
- Unclaimed Deposits
- Whistle Blower
- List of Suit filed Wilful Defaulters as on 31.01.2026
- List of Non Suit filed Wilful Defaulters as on 31.01.2026
- List of Suit filed Large Defaulters as on 31.01.2026
- List of Non Suit filed Large Defaulters as on 31.01.2026
Assistance
- Standard Operating Procedure (SOP) on Safe Deposit Locker
- SOP on Complaint Lodgement and Escalation Flowchart
- Contact Centre Information
- Standard Operational Procedure for Release of Movable/Immovable Property Documents on Repayment/Settlement of Loans
- Customer Online OTS Application
- Application Form for Bank Guarantee
- Application Form for Letter of Credit
- Aadhaar Enrolment Online Services
- Card Blocking
- Death Claim Settlement with Nomination – Online Portal
- Details of Regional Offices and Regional Managers
- IOB Card
- National Women Helpline - 917827170170
- POS Application Form
- Video based SB A/c Opening
Special Column for Senior Citizen
- IOB Eighty Plus TD
- Vardhan Scheme
- Pensioners Charter
- Deduction of Tax on Pension Paid to Central Government Pensioners for FY 2025-26
- Video Based Pensioners Life Certificate
- Exclusive Pensioner’s Helpline: 1800-890-4445 (Tollfree)
- Digital Life Certificate – SOP (Standard Operating Procedure)
- Pensioners Grievance/Complaint Redressal System (PGRS)
Others
- Divyangjan Accessible Centres
- Disclosure of the Exposure Covered under Statutory Audit
- ATM Complaint Form
- Atal Pension Yojana
- Multilingual Forms
- BCSBI
- Customer Dispute form for Debit Card Transactions
- Charges for using other bank ATMs by IOB customers with effect from 1st November
- FAQ on Pradhan Mantri Jeevan / Suraksha Bima Yojana Gift Scheme
- IOB Debit Card Payment at IRCTC website
- List of ATMs/CRs with Divyang Accessible Features as on 31.01.2026
- List of ATMs/CRs with Divyang Accessible Features as on 30.11.2025
- List of State-wise GSTIN of the Bank
- Nationwide Intensive Awareness Program: Feedback Form
- Notification for Submission of Form 15G & 15H
- Timelines For Credit Decisions
- Wolfsberg Questionnaire
For any Cyber Fraud Complaint
E-Mail us at: cybercell@iob.in
To Register a Cyber Fraud
with Cyber Police: Click here
Cyber Police Helpline
Number @ 1930
Toll Free Number:
1800 890 4445 / 1800 425 4445
Digital Complaints: 044-24371120
Overseas Customers / Global Users: +91-040-35293602, +91-040-24787010 (available 24X7)
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