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iob_bank_contact_centre_information

Last Updated:06/02/2026
Contact Centre Information
Contact Centre Information
Sr. No. Services Toll Free & PRI Numbers

1

Contact Centre Toll Free Numbers

1800 890 4445 | 1800 425 4445

2

Overseas Customers / Global Users

+91-040-35293602, +91-040-24787010, (Available 24X7)

3

For Digital Complaints (Transactions Related to UPI, ATM, Mobile Banking, Internet Banking etc.)

044-24371120

4

For any Cyber Fraud Complaints

044-28584890
cybercell[at]iob[dot]in

5

Cyber Police Helpline Number

1930

6

Missed Call Numbers for Balance Enquiry

9210622122 | 9289222029

7

Credit Card (Rupay)

1800 890 4445 | 1800 425 4445

8

Door Step Banking

1800 1213 721

9

As per RBI & TRAI, all the Promotional Voice Calls from IOB will be called from Telephone Numbers

140 9686 440 To 140 9686 469 (30 Telephone Lines)

10

As per RBI & TRAI all the Transactional & Services Calls from IOB will be called from Telephone Numbers

1600 118 119 & 1600 318 418

140 982 9917 | 1600 100 130 & 1600 300 418

(a) As per the Important Guidelines issued by RBI & TRAI, all the Promotional Voice Calls from IOB will be called from ‘140 9686 440 to 140 9686 469 (30 Telephone Lines) numbering series and Transactional & Services Calls will be called from ‘1600 118 119 & 1600 318 418’ numbering series by our Call Centre 140 982 9917 | 1600 100 130 & 1600 300 418

(b) For DND (Do not Disturb) Registration: To avoid the inconvenience caused by Unsolicited Commercial Calls, customer can opt to block all commercial communications or can selectively block commercial communications as per preference categories through the Telecom Service Provider’s App/ Website, TRAI DND App, or Call/ SMS to ‘1909’.

(c) For Registration of Complaints: In case of receiving spams in spite of registering on DND: Make DND complaint at the respective Telecom Service Provider’s App/ Website, TRAI DND App, or Call/ SMS to ‘1909’

List of Outbound Services Available through Contact Centre:

  • Awareness calls through voice blast to the borrowers prior to the due date of payment of dues.
  • Agent calling for reminding Overdue amount of SMA0, SMA1 and SMA2 accounts.
  • Agent calling for Digital Drop Off for loans applied through digital/online mode and handholding the customers for completing the journey.
  • Agent calling for Digital Drop Off VKYC – SB account opening through online journey which were dropped off and assisted by handholding the customers for completing the journey.
  • Agent calling for Leads received through Various Channels and pushing the leads to respective branches for business conversion.
  • Agent calling for reminding to pay Overdue/NPA amount of Credit Card.
  • Agent calling customers for call back option and abandon calls.

Sr. No.

Service Name

Available through

IVRS

AGENT

1

Account Balance

✔

✔

2

Last 5 Transactions

✔

✔

3

Account Statement

✔

✔

4

Cheque Book Request

✔

✔

5

Cheque Status Enquiry

✔

✔

6

Stop Payment of Cheque

✔

✔

7

Deposit & Loans Products Features

✔

✔

8

Interest Rates Information

 

✔

9

Clean Loan Request

✔

✔

10

Housing Loan Request

✔

✔

11

Vehicle Loan Request

✔

✔

12

Education Loan Request

✔

✔

13

Fund transfer via IVRS

✔

 

14

Mobile Number Registration

✔

 

15

Mobile Number Updation

✔

 

16

PAN Link status

✔

 

17

Aadhaar Link Status

✔

✔

18

PMJJBY & PMSBY Request

✔

✔

19

APY

✔

✔

20

INSPRD

✔

✔

21

SURAKSHA

✔

✔

22

Locker Request

✔

✔

23

Enquiry of Intra-bank Transfer Status

✔

✔

24

Enquire Of IMPS Status

✔

 

25

Enquire OF NEFT Status

✔

✔

26

Enquire of RTGS Status

✔

✔

27

Issuance of Certificate of Interest for Loan Account

✔

✔

28

Issuance of TDS/ form 16 Certificate -> For Previous Year

✔

 

29

Issuance of TDS/ form 16 Certificate -> For Current Year

✔

 

30

Change in Profile Data (Email Id Updation)

✔

 

31

Complaint with Regard to Poor Maintenance of ATM Room: Call Centre

 

✔

32

Complaint with Regard to Non-Functioning ATM: Call Centre

 

✔

33

Complaint with Regard to ATM Out of Cash

 

✔

34

Unauthorised Transactions Reporting - Debit Card/IB/UPI/Account Freezing

 

✔

35

Request for Debit Card

✔

✔

36

Blocking of ATM Card

✔

✔

37

Unblocking of ATM Card

✔

 

38

Replacement of Debit Card

✔

 

39

Change Pin of Debit Card

✔

 

40

Debit Card Green Pin Generation

✔

 

41

Dispatch Details of Debit Cards

✔

 

42

ATM Card/Debit Card Status

✔

 

43

Blocking of Credit Card

✔

 

44

Renewal of Credit Card

✔

 

45

Replacement of Credit Card in Lieu of Blocked Card

✔

 

46

Request for Credit Card

 

✔

47

Credit Card Application Status

 ✔

✔

48

Blocking Netbanking

✔

✔

49

Blocking UPI Services

✔

✔

50

Activate SMS Alert/Email Statement

✔

 

51

Complaint Registration

 

✔

52

Complaint Status

 

✔