User Onboarding and funds loading are subject to the RBI PPI MTS Guidelines, please refer to the RBI site PPI FAQs section Question number 26, for more details, https://www.rbi.org.in/commonman/english/scripts/FAQs.aspx?Id=2812.

The validity period of a ticket booked through the IOB Yatra Mobile App will be clearly mentioned on the ticket. Tickets are valid only for the booked journey date. Entry or exit beyond this period will not be permitted.

Entry is allowed only from the source station selected at the time of booking.

The maximum permissible time to stay in the paid area will be as per the official business rules of Mumbai Metro.

Passengers may exit from:

• The booked destination station, or
• Any station before the destination, or
• A station with the same fare.
• If travel extends beyond the booked destination, the fare will be recalculated, and penalty charges may apply.

In cases such as mobile phone loss, no battery, broken screen, or device malfunction, access to the IOB Yatra App may be affected. Passengers should approach the station ticket counter or help desk for further assistance and guidance.

Mumbai Metro tickets booked through the IOB Yatra App cannot be cancelled and amount can't be refunded.

Travelers are advised to check the operational timings of the first and last Mumbai Metro trains at https://www.mmmocl.co.in

Ticket cancellations cannot be initiated directly by users in the IOB Yatra App.