FAQs

Installation & Registration

How can I register for the IOB Prepaid Card Mobile Application?
Once your card is issued, an account is automatically created for you. To log in to the IOB Prepaid Card app, open the application after installation and follow the on-screen instructions to complete your KYC. You'll need to provide your card details and personal information as part of the KYC process.

How can I download the IOB Prepaid Card Mobile Application?
You can download the IOB Prepaid Card app from your device's app store - Google Play Store for Android or Apple App Store for iOS. Simply search for "IOB Prepaid Card" and follow the installation steps displayed on your screen.

Services & Features

What services are available on the mobile application?
The IOB Prepaid Card app provides a wide range of features including viewing card balance, accessing CVV, IMPS money transfer, updating channel limits, checking transaction history, loading/reloading your prepaid card, generating or changing the card PIN, temporarily blocking/unblocking your card, and raising disputes or service requests.

How can I check my card usage?
To check your card usage, go to the "Card Settings" section within the app. Here, you can set or modify channel limits, monitor transactions, and review statements to ensure your card activity aligns with your preferences and spending habits.

How can I download my statement?
To download your statement, open the 'View Transactions/Statement' option within the app. Select your desired date range, and the app will allow you to download the statement for your records or reference.

What is IMPS Money Transfer and how can I use it in the IOB Prepaid Card app?
IMPS (Immediate Payment Service) allows fast and secure fund transfers through the IOB Prepaid Card app. Access the IMPS Money Transfer option, enter the required details, and follow the on-screen instructions to complete your transfer instantly.

What is a Wallet Transaction?
A wallet transaction refers to any payment, transfer, or purchase made through the digital wallet linked to your IOB Prepaid Card account. These transactions are conducted using the wallet feature available in the app.

How can I view my CVV, card expiry date, and complete card number?
To view these details, go to the "Show CVV, Card Expiry, and Card Number" section in the app. After verifying your identity, the app will securely display your card information for your reference.

Card Security

How can I reset my ATM PIN?
To reset your ATM PIN, open the app and navigate to the "Reset ATM PIN" option. Follow the on-screen instructions and complete the necessary authentication steps to securely set a new PIN.

Can I use the app to temporarily block the card?
If your card is misplaced or you suspect unauthorized activity, use the 'Block Card' option in the app to temporarily block it. Additional authentication steps may be required to ensure your card's security.

Can I use the app to permanently block the card?
In case your card is lost or stolen, you can permanently block it through the 'Block Card' feature in the app. This process includes additional verification measures to ensure only authorized users can perform this action.

Is the IOB Prepaid Card app secure for managing my card information and transactions?
Yes. The IOB Prepaid Card app is designed with advanced security and privacy features. It uses strong encryption and authentication protocols to protect your personal and financial information, ensuring a safe environment for card management and transactions.

Help

How can get assistance if I face issues with my IOB Prepaid Card?
If you encounter any issues or have queries related to your IOB Prepaid Card, you can reach our customer support team through the app. Go to the 'Support' section, where you'll find multiple contact options and resources to help resolve your concern promptly.

Are there any fees associated with using the IOB Prepaid Card app?
No. The IOB Prepaid Card mobile application is free to download and use.