FAQs IOB NCMC MTS card:

Q. What is the IOB NCMC MTS Prepaid card?

Ans: This is a reloadable prepaid card designed exclusively for transit payments. It supports payments at NCMC-enabled terminals across India for transit and mobility-related services, including:

• Metro travel
• Bus travel
• Toll payments
• Parking services

Q. What are the fees and charges applicable to the card?

Ans :  Card Issuance Fee: Rs.50/-

           Replacement Charges: Rs.50/-

           Annual Maintenance Charges: NIL

Q. Is KYC required to obtain this card?

 Ans:  No. KYC verification is not required to obtain this card.

Q. What is the maximum offline balance allowed on the card?

Ans: The outstanding offline balance on the card cannot exceed INR 2,000 at any time.

Q. Is the card reloadable?

Ans: Yes. The card is fully reloadable, and users can top up funds whenever needed through authorized channels.

Q. How can I reload my card?

Ans: You can conveniently reload your card using any of the following methods:

• Through UPI by scanning the QR code printed on the back of the card
• At NCMC enabled metro station counters
• Using the “IOB NCMC Prepaid & Gift Card” mobile App
• Through the IOB Prepaid Card Customer Portal at https://ppi.iob.bank.in

Q. What is a Balance Update Transaction?

Ans: After recharging your card, the amount is credited to the online wallet. To transfer the recharged amount to the card's offline wallet for usage, you must perform a Balance Update Transaction. Once completed, the updated balance will be available on the card.

Q. Can I use this card for shopping or general payments?

Ans: No. The card is restricted to transit payments only and cannot be used at retail or online merchants.

Q. Can I withdraw cash using this card?

Ans: No. Cash withdrawal is not permitted on this card.

Q. How can I manage my IOB MTS Prepaid Card?

Ans: You can manage your IOB MTS Prepaid Card through the following channels:

   ·  IOB NCMC Prepaid & Gift Card App (available on Play Store/App store)

   ·  IOB Prepaid Card Customer portal at https://ppi.iob.bank.in

Q. What steps should I take if my card is lost or damaged?

Ans: Immediately block the card through the IOB Prepaid Card Customer Portal at https://ppi.iob.bank.in or via the “IOB NCMC Prepaid & Gift Card” mobile app.

• If your card is damaged, you may apply for a replacement card, subject to the applicable terms, conditions, and charges.
• Please note that any balance available in the card's offline wallet cannot be transferred to a new card in the event of loss of the card.
• You may also send an email to prepaidcard@iob.bank.in for assistance.