iob_bank_faq_on_FasTag

Last Updated:29/01/2026
FAQ on FasTag

1. What is FASTag?

FASTag is a device that uses Radio Frequency Identification (RFID) technology to enable automatic toll payments directly from a prepaid or savings account linked to it. It is affixed on the vehicle’s windscreen and allows seamless passage through toll plazas.

2. How does FASTag work?

FASTag works using RFID technology. When a vehicle with FASTag approaches a toll plaza, the RFID reader scans the tag, deducts the applicable toll amount from the linked account, and the boom barrier opens automatically without stopping the vehicle.

3. What is FASTag and how does it benefit me as a user?

FASTag is an electronic toll collection system that enables automatic toll payments. It saves time at toll plazas, eliminates the need for cash transactions, and ensures smooth and hassle-free travel.

4. Where can I use FASTag?

FASTag can be used at all toll plazas across National Highways and selected State Highways in India where FASTag is enabled.

5. Is it mandatory to have a FASTag for my vehicle?

Yes, as per Government of India guidelines, FASTag is mandatory for all vehicles plying on National Highways and select State Highways.

6. How do I obtain a FASTag from Indian Overseas Bank (IOB)?

You can obtain an IOB FASTag by visiting any Indian Overseas Bank branch or through the bank’s official channels. The process involves submitting your vehicle registration certificate (RC) and KYC documents for verification.

7. What documents are required to apply for an IOB FASTag?

To apply for an IOB FASTag, you need to submit your vehicle registration certificate (RC), valid KYC documents such as Aadhaar Card, PAN Card, and vehicle-related details.

8. Can I use my IOB FASTag at all toll plazas in India?

Yes, IOB FASTag can be used at all FASTag-enabled toll plazas across National Highways and select State Highways in India.

9. How do I activate my IOB FASTag?

Your IOB FASTag is generally activated automatically after issuance and can be used immediately once activation is completed by the bank.

10. Is it mandatory to have an IOB FASTag for my vehicle?

FASTag is mandatory as per Government guidelines. You may use FASTag issued by Indian Overseas Bank or any other authorized bank for toll payments.

11. How do I recharge my IOB FASTag?

You can recharge your IOB FASTag online through the IOB FASTag portal, Internet Banking, Mobile Banking, UPI, debit card, credit card, or other channels supported by Indian Overseas Bank.

12. What should I do if my IOB FASTag is lost or damaged?

If your IOB FASTag is lost or damaged, immediately contact Indian Overseas Bank’s customer support to block the tag and request a replacement. A nominal replacement fee may be applicable.

13. How do I check my IOB FASTag balance and transaction history?

You can check your FASTag balance and transaction history through the IOB FASTag portal. Additionally, SMS alerts may be sent by the bank for FASTag transactions.

14. Are there any discounts or benefits associated with using IOB FASTag?

Indian Overseas Bank may offer cashback, discounts on toll charges, or promotional benefits from time to time for FASTag users. Please check the bank’s website or contact customer support for ongoing offers.

15. Can I get a refund if I no longer need my IOB FASTag?

Yes, Indian Overseas Bank provides a refund process for unused FASTags. Customers are required to follow the bank’s prescribed refund procedure, which may include returning the FASTag and completing formalities as per policy.

16. What should I do if my IOB FASTag doesn’t work at a toll plaza?

If your IOB FASTag does not work at a toll plaza, please contact Indian Overseas Bank’s customer support for assistance. They will help troubleshoot the issue and ensure proper functioning of your FASTag. You may also contact the NHAI helpline number 1033 for addressing NETC FASTag complaints at the toll plaza level.

17. What happens if my FASTag balance is low?

If your FASTag balance is insufficient to cover the toll charges, the transaction may fail and you may be required to pay the toll in cash or may face penalties. It is advisable to maintain adequate balance in your FASTag account.

18. What is the minimum recharge amount in FASTag at Indian Overseas Bank?

The minimum recharge amount through digital channels for IOB FASTag is Rs. 200/- at present.

19. What is the centralised helpline number for FASTag?

The centralised helpline number for FASTag is 1033, which can be used for addressing NETC FASTag complaints at the toll plaza level.

20. Is there any wallet limit for FASTag in IOB?

Yes, currently the FASTag wallet limit is as follows:
• Monthly wallet usage should not exceed Rs. 5,000/-
• Maximum wallet balance should not exceed Rs. 10,000/- at any point in time.