IOB Nest - a dedicated mobile application tailored for account holders of residential building societies. This initiative aims to streamline society-related financial and administrative functions while enhancing user convenience through digital engagement.

Scope:

The mobile app will serve as a comprehensive platform for managing society operations, including maintenance payments, member communications, financial tracking, and other collaborative features.

Features of the app:

Dashboard & Reports:

o  Residents can view their current dues, including the total balance, upcoming due dates, and a detailed breakdown of charges such as maintenance fees, utilities, and amenity costs.

o  Committee members have access to an income and expense dashboard that provides a clear overview of the community's financial health.

o  Both residents and committee members will have the ability to export reports in Excel or PDF format.

Resident & Flat Management:

o  Residents can register their flats by providing details for owners, tenants, and co-residents.

o  Resident onboarding includes a KYC (Know Your Customer) process to ensure identity verification and secure access.

o  Each flat's details include the block name or number, floor level, and specific unit number.

Maintenance & Utility Payments:

o  Maintenance bills can be issued either monthly or quarterly, depending on the service agreement.

o  The maintenance charges can be tailored to include specific components like water usage, parking fees, and contributions to the sinking fund.

o  Online payment integration is provided, allowing residents to settle their bills easily using UPI, credit or debit cards, or digital wallets.

o  Automatic reminders can be sent to residents for any upcoming or overdue dues.

o  After each payment is made, a receipt is generated for record-keeping, and residents can access their complete payment history online.

Complaint & Service Requests:

o  Residents can select predefined categories for complaints and attach supporting evidence like photos or videos.

o  Real-time updates on the status of complaints are visible with timestamps to track progress.

o  Complaints are assigned to appropriate service staff based on availability, workload, and specialization.

Facility Booking:

o  An interactive calendar shows available time slots for amenities like the clubhouse, party hall, and guest rooms.

o  The booking request is forwarded to the committee or management team for review, especially for high-demand amenities or events requiring special permissions.

o  Residents receive an email, SMS, or push notification updating them about the status of their request.

Communication & Notices:

o  All-important community updates are displayed on a digital notice board within the app.

o  Critical updates can be sent through push notifications, email, and SMS for immediate attention.

o  Committees can gather resident feedback on various issues through quick polls with visual results.

Security & Visitor Management:

o  Visitors are required to scan a unique QR code at the security checkpoint.

o  The app tracks daily attendance for household staff.

o  A prominently displayed panic alert button is available on the app's home screen for quick access in emergencies.

Usability:

Users can navigate the app intuitively, with minimal clicks to access key features like payments, complaints, or notices.