HOW CAN I REGISTER?

Customer can register IOB CONNECT as per their convenience by Self-registration.

SELF-REGISTRATION:

Customer download - IOB CONNECT from playstore and can register by themselves, provided Mobile number registered in account number should be available in the device.

Self- registration can be done by selecting registered SIM → SIM verification will happen for that SIM should be recharged with SMS pack à  providing Account number/CIF ID → creating 6-digit passcode → selecting Primary account and whether Fund transfer can be enabled or not → if fund transfer is opted then MPIN can be set using Active debit card details or Aadhar OTP → application ready to start.

Currently Customer is allowed to register only with retail CIF.

HOW CAN I DOWNLOAD MB APPLICATION?

Customer can download application from Google play store/Apple store with key search word "IOB CONNECT"

Please make use of QR code available in www.iobnet.co.in / link sent via message from bank

SELF REGISTRATION GUIDE:

1.  Install the application from play store and customer can register by themselves.

2.  Select SIM registered in account and proceed, SIM binding will occur and for that process make sure that SIM has been recharged with SMS balance.

3.  Once the SIM binding process is successful, customer need to feed Account number or Customer ID to complete the process.

4.  Then after registration confirmation customer need to set 6-digit App passcode

5.  Selecting Primary account and whether Fund transfer can be enabled or not → if fund transfer is opted then MPIN can be set using Active debit card details or Aadhar OTP

REQUEST LIMIT EXCEED DURING REGISTRATION?

As per NPCI guidelines, SIM binding (either successful or failure) can be initiated from a registered Mobile number only for 3 times per 24 hrs. Kindly try after time mentioned in Pop-Up.

SIM VERIFICATION OTP:

After SIM verification process, OTP received is to be auto read. Please do not go out/toggle the application to view OTP, the session will be closed as toggling is not allowed in application.

WHAT IS PASSCODE?

6-digit Passcode is used to gain access to mobile banking app. Create your own login passcode while registration and need to be entered every time Login in to IOB CONNECT. Sequential and repetitive numbers in passcode is restricted. Last 3 times used passcode cannot be reused. Never share your Passcode with anyone. Bank or its employees will never ask for your Passcode. 

WHAT IF I FORGOT MY PASSCODE?

Please make use of "forgot app password" option available in login page. Where customer need to input Account number/Customer ID and passcode can be reset using OTP delivered to Registered Mobile number.

WHAT IS MPIN?

6-digit Transaction PIN [MPIN] is used to authorize any transaction (both financial and non-financial) carried out in mobile banking app which is different from App 6 digit passcode. You can create your own MPIN during activation of mobile banking by using debit card details or Aadhaar OTP. Sequential and repetitive numbers in MPIN is restricted. Last 3 times used MPIN cannot be reused. Never share your PIN with anyone. Bank or its employees will never ask for your PIN.

HOW CAN I SET MY MPIN?

1. Once the registration is successful customer need to generate mPIN if fund transfer is enabled during registration using Active debit card details/Aadhar OTP.

2. View Only User (Not opted fund transfer during registration) enabling fund transfer in Settings → Enable/Disable Fund Transfer → generate mpin → customer need to provide active ATM card credentials (16-digit card no., Expiry month/year and ATM pin)/ Aadhar OTP → set 6 digit mPIN (passcode and mPIN should not be same).

3. Customer can change mPIN any no. of time and can generate new PIN by themselves with debit card credentials - using RESET MPIN and CHANGE MPIN option in settings.

WHAT IF I FORGOT MY MPIN?

Please go to Settings - Reset Mpin. Then new MPIN can be set using debit card details/Aadhar OTP.

HOW TO SET A STRONG MPIN?

1. Any 6-digit number of your choice can be set as MPIN.

2. Don't use weak patterns like 111111 or 123456 as PIN. Try a stronger combination using random digits to make your PIN secure.

3. Don't use same PIN everywhere for all Passcode/MPINs.

4. Don't use same PIN repeatedly when changing. New PIN can't be same as any of the previous 3 PINs.

5. Both 6 Digit MPIN and 6 digit Login Passcode should not be same/identical.

WHAT IS MMID?

 MMID is a 7 digit number to be generated receive funds by IMPS via P2P option (i.e., Via Mobile number). If you have more than one account number then you have to generate separate MMID for each account.

Option available in Fund transfer → Manage MMID.

ANY TIMELIMIT AFTER PAYEE REGISTRATION FOR FUND TRANSFER?

1. After adding Payee, Cooling period of 4 hours is available for further Fund transfer maximum up to Rs.100000 for next 20 hours.

2. Payee wise one Time Quick Fund Transfer maximum up to Rs.25000/-is allowed without adding Payee.

3. This is not applicable for self-account transfer and Deposit/RD payments.

ANY BILL PAYMENT FACILITIES AVAILABLE?

Accounts → Billpay → where customer can perform bill payments and Pre-paid recharges. Customer can add billers and Auto pay option available for bill payments.

ANY LIMIT FOR FUND TRANSFER IN MB?